Girl Scouts of Michigan Shore to Shore is seeking a motivated individual for the role of Customer Care Specialist!
Position Summary
Provides ongoing courteous
and efficient support to all customers by answering phone calls,
processing paperwork, and referring and/or connecting customers to
appropriate information or staff/volunteer. Assists with a wide
variety of administrative and clerical support tasks related to the
entry and maintenance of council records and data pertaining to
council. Manages Council property rentals process. Performs a variety of retail
shop activities, including operating the shop in an organized,
efficient, and accurate manner; providing exemplary customer
service; processing transactions; tracking inventory; and
maintaining an attractive and inviting shopping environment.
Projects a professional image through in-person and phone
interaction and possesses good organizational and record keeping skills.
Qualifications
1. High School diploma or higher
2.
2+ years of experience in retail sales
3. Outstanding
interpersonal and communication skills
4. Strong computer
proficiency and skilled in use of Customer Relationship Management
(CRM) software, MS Office Suite especially Excel; ability to learn and
use specialized computer programs. Experience using Salesforce is a
plus.
5. Excellent judgment, with the ability to work
independently and manage multiple projects and deadlines
6.
Demonstrated time management skills by effectively and efficiently
organizing, prioritizing and completing multiple assignments in a
timely manner
