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Employment

Employment Opportunities with GSMISTS

Customer Care Specialist

Girl Scouts of Michigan Shore to Shore is seeking a motivated individual for the role of Customer Care Specialist!

Position Summary
Provides ongoing courteous and efficient support to all customers by answering phone calls, processing paperwork, and referring and/or connecting customers to appropriate information or staff/volunteer.  Assists with a wide variety of administrative and clerical support tasks related to the entry and maintenance of council records and data pertaining to council. Manages Council property rentals process. Performs a variety of retail shop activities, including operating the shop in an organized, efficient, and accurate manner; providing exemplary customer service; processing transactions; tracking inventory; and maintaining an attractive and inviting shopping environment. Projects a professional image through in-person and phone interaction and possesses good organizational and record keeping skills.

Qualifications
1. High School diploma or higher
2. 2+ years of experience in retail sales
3. Outstanding interpersonal and communication skills
4. Strong computer proficiency and skilled in use of Customer Relationship Management (CRM) software, MS Office Suite especially Excel; ability to learn and use specialized computer programs. Experience using Salesforce is a plus.
5. Excellent judgment, with the ability to work independently and manage multiple projects and deadlines
6. Demonstrated time management skills by effectively and efficiently organizing, prioritizing and completing multiple assignments in a timely manner

See full GSMISTS Customer Care job description

Director of Membership

GSMISTS is seeking a passionate individual to lead our membership team and develop strong relationships within the community to promote the Girl Scout mission.

Position Summary
The Director of Membership is responsible for developing, implementing, and assessing comprehensive year-round recruitment and membership support strategies that increase girl and volunteer membership, and enhance retention. Provides strategic oversight, champions efforts related to council strategic priorities, and is accountable for ensuring that these strategies and plans are consistent with the philosophy of Girl Scouting, relying on the strength of volunteer leaders. The Director of Membership fosters and enhances strong relationships with adult volunteers, and corporate and community partners. Supervises a team of 12 plus staff and serves as a key member of the council leadership team.

Qualifications

1. Bachelor’s degree or equivalent, and four plus years of experience in supervisor and people management.
2. Demonstrated customer service and staff motivation skills.
3. Experience developing a team to build and leverage relationships to increase membership and/or customer base.
4. Ability to work with and manage a diverse group of staff, volunteers, and vendors. ​ 
5. Experience with customer management and sales.
6. Strong computer skills – Microsoft Office proficient, experience with Salesforce desired.
7. Excellent written and oral communication skills.
8. Prior Girl Scout experience desired.

See full GSMISTS Director of Membership job description

 

To apply for an available position, please submit a cover letter and resume to Girl Scouts of Michigan Shore to Shore Human Resources:

Girl Scouts of Michigan Shore to Shore
Attn: Human Resources Department
3275 Walker Avenue NW
Grand Rapids, MI 49544

fax: 616.784.8187, Attn: Human Resources
e-mail: hr@gsmists.org

GSMISTS is an Equal Employment Opportunity and Affirmative Action Employer.