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Frequently Asked Questions (FAQ)
We’ve got the resources you need! To make things easier, we’ve rounded up some of the most commonly asked questions about Girl Scouts of Michigan Shore to Shore (GSMISTS) all in one place—so this can be your go-to spot for quick answers and helpful info.
Customer Care 
How do I manage my email preferences (subscribe/unsubscribe)?
Always subscribe to GSMISTS emails to ensure all important information is received in a timely manner. Contact your Placement staff if opted out in error. If opted out of Product Program emails, please contact the Product Program staff person to fix.
How can I get the best support from Customer Care?
Always include all needed information in the request: Name, Girl Scout's full name, troop number, detailed issue, and time frame needed for completion.
Event Registration
How do I use the Event Calendar or Event Search to find events?
The Event Calendar and Event Search have the most updated information on current program offerings and training available for registration.
The Event Calendar shows you all events, by date, in a calendar view:
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Events in blue indicate programs at the Girl Scout DreamLab.
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Events in green indicate Girl Scout programs at various locations across the council.
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Events in purple indicate volunteer training opportunities.
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Events in grey indicate on-demand or non-date and time specific opportunities.
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Events in red indicate deadlines and important dates.
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Events in gold indicate highest award training.
The Event Search provides a list of all events in a list view, by date. The Advanced Search feature is used to filter events by dates, program level, or focus category. To use the Advanced Search, a date range needs to be entered first, then select any filters you would like, then click search. A list of opportunities that meet your criteria will populate for your review.
What are the steps to register for an event or training using the Event Calendar?
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Select the event you would like to register for and click on the name of the event on the calendar.
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A box will pop up with a short description of the event. Click on the name of the event in green to see additional information.
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Select Register Now.
- You will need to sign in to your MYGS account to complete the registration. If the event registration is through a third-party vendor, you will be directed to that vendor's site to make your purchase.
What are the steps to register for an event or training using the Event Search?
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Select the event you would like to register for and click on the name of the event in green to see additional information.
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Select Register Now.
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You will need to sign in to your MYGS account to complete the registration. If the event registration is through a third-party vendor, you will be directed to that vendor's site to make your purchase.
Need more help? Contact Customer Care at 616-784-3341 or email customercare@gsmists.org.
How do I register my troop for an activity online?
With gsEvents, registering your troop is easy:
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Find the event you want to register for.
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Select the number of girl and adult spots needed for everyone you want to register.
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Click Register Now. Log in to MYGS or click Add Events if you are already logged in.
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Under Assign Attendees, select "My troop member" and choose the first attendee from the dropdown list. Note: If you are registering members from both your household and your troop, you must select "My troop member" and register all participants from your troop list rather than your household list. The selection cannot be changed during the registration.
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You will enter information and select a payment method for each registrant.
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Click Submit Member Details.
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Review your cart, check the box to agree to the Girl Scout Promise and Law, and click Add Payment Details.
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Enter payment information and click Submit Payment.
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Please remember to print your itemized receipt for your financials at the end of the year.
Need more help? Contact Customer Care at 616-784-3341 or email customercare@gsmists.org.
How do I cancel an event registration?
GSMISTS event registrations are non-refundable. In the event a girl or adult can no longer attend the event or training, spaces may be swapped for another attendee. Please contact customercare@gsmists.org with the name of the event, the girl and/or adult that will not be attending, and the girl and/or adult that will be taking their place.
I accidentally added an event or extra person that I don't need. How do I clear it out of my cart?
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If you are still in the Add Your Details screen, scroll to the bottom and click Remove Participant located in the center of the screen between the Submit Member Details button and the cart total.
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If you have already submitted member details, click Review Cart or enter your cart by clicking the trefoil at the top right of the My Account screen, then clicking Review Cart. Under the registrant's name, click Remove. A pop up will appear asking if you are sure that you want to remove the event. Click Yes, I'm Sure.
I'm searching for an event in gsEvents and it is saying there are no events that match my search.
First try refreshing your screen. If no events populate, try adjusting your search filters or expanding your search radius. If you are still not seeing events, please clear your cookies or try a different browser. You can also find all GSMISTS upcoming events on the Event Calendar.
I'm registering for an event and the Add Payment Details or Submit button is greyed out.
Make sure that you check the box accepting the Girl Scout Promise and Law at the bottom of the screen. Once that box is checked, the Add Payment Details or Submit button should turn green and allow you to click it.
I'm trying to register a Girl Scout for an event. I see their name in the dropdown, but they are greyed out and I cannot select them.
If you see a Girl Scout's name in the dropdown and it is greyed out and/or it says inactive, this means that the Girl Scout does not meet the criteria for registration for that event. Their grade level may not match the grade levels required, or their membership may not be up to date. Check their information in My Account. If there is an error in the profile, please contact Customer Care at customercare@gsmists.org.
I'm a troop leader and I am trying to register my troop members for an event. However, I am only seeing the members of my household. Why can't I see my troop members?
There are a few possible causes:
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Your role as a troop leader is not currently active. You can check this in My Household and renew your role if needed.
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You already registered one participant for the event using the My Household dropdown. If this is the case, you will need to cancel all participants and start the registration over, selecting all participants from the My Troop Member dropdown.
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There is an issue with your account not syncing correctly between systems. If your role is active and you have not yet registered a household member for that event, please contact Customer Care to let us know. We will submit a ticket to GSUSA to fix the error. If you are worried about space filling up, check with your co-leader to see if they can register all troop members, ask individual caregivers to register their Girl Scouts, or contact us at customercare@gsmists.org.
I'm trying to register a Girl Scout for an event, and her name is not on the drop-down list.
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Make sure the Girl Scout is at the correct level for the event.
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Confirm that the Girl Scout has not already registered for the event.
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Confirm the Girl Scout is associated with your troop number.
The event I want to register for says Sold Out or registration date has passed.
Events are first come, first served, and are open until the registration deadline or the event fills. GSMISTS is unable to maintain waiting lists.
I registered for an event. When will I receive details?
An email will be sent to you approximately 1-2 weeks prior to the event date with location and details. You can also see the location from your MYGS account:
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Log in to your MYGS account.
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Click on My Events on the left side of the screen.
- The events you have registered for will be listed. The address of the event is included here.
The event title only shows the city. How do I know precisely where an event is held?
For safety reasons, gsEvents masks event addresses until after registration. After registering, you can see the location from your MYGS account by clicking My Events on the left side of the screen.
I registered for a Patch Program. When will I receive my patch?
Please refer to the event description. A timeline will be listed for when patches are expected to ship or be ready for pick up. You will receive an email when your patch order has shipped or is ready to pick up at a GSMISTS Service Center.
Girl Experience Centers & Retail
What are the Service Center and Shop hours?
Girl Scout DreamLab address: 3782 29th St SE, Grand Rapids, MI 49512. Hours are Tuesday through Friday 10AM-7PM and Saturday 10AM-3PM. See the website or monthly In the Know publications for updates as needed.
How do I know what uniform and uniform pieces to get my new Girl Scout?
A Girl Scout Uniform Placement Diagram is listed on the GSMISTS website, and handouts are available in-store.
Do the GSMISTS shops carry Girl Scout t-shirts and other items besides uniforms?
Yes. The GSMISTS Girl Scout DreamLab has a wide variety of tees and sweatshirts available along with many other fun items such as STEAM and STEM activity sets, lots of fun patches, jewelry, and age-appropriate makeup. If special sizing is needed, we can order and have them ready within 60 days.
When I buy online, does that money benefit only GSUSA?
No. Most revenue from online sales comes back to support our local council.
Membership Inclusion
I have Girl Scouts in my troop of various religions or no religion. How can I accommodate them when saying the Girl Scout Promise?
To accommodate Girl Scouts of varying faiths in saying the Girl Scout Promise, volunteers are responsible for being sensitive to the spiritual beliefs of all members and making sure that everyone in the group feels comfortable and included in Girl Scouting. Individual members may omit the word "God" or substitute the word "God" with whatever word is applicable to their spiritual beliefs, but, like the Pledge of Allegiance, the official Girl Scout Promise includes the word "God" in both its spoken and written form.
Membership Registration
How do I register as a new member?
Caregivers must register new members for Girl Scouts. Parents should visit www.gsmists.org and click Join Now to register their girl and select your troop. If the troop is full or not listed in the participation catalog, the caregiver should register without a troop and email customercare@gsmists.org to request that the girl be transferred into your troop.
Can you tell me more about the cost, duration, and benefits of registering as a Girl Scout?
Girl Scout membership dues are paid directly to Girl Scouts of the USA. Girl Scout members receive all the benefits of being a member of a national organization, including the ability to participate in all national and regional programming and basic liability insurance coverage while participating in all approved Girl Scout activities. All members (youth and adult) pay membership dues annually. There are annual dues for girls and adult members. The Girl Scout year runs from October 1 through September 30.
Extended Year Membership
Beginning April 1 of each year, new members may purchase an Extended Year Membership. The Extended Year Membership is valid for the remainder of the current Girl Scout year and for the entire next membership year; the cost is $42 for adults and $91 for girls.
Only new members may purchase Extended Year Membership -- this means it is available to youth and adults who have not been Girl Scouts in the past.
When registering online, Extended Year Membership is available April 1 through July 31.
Girl Scout youth members must be going into grades K-12 in the fall to purchase this membership.
Girl Scout youth members entering kindergarten in the upcoming fall will be able to choose Pre-K as their school grade when purchasing Extended Year Membership between April 1 and July 31.
Those who purchase Extended Year Membership may officially participate in Girl Scout activities starting on April 1.
If I register online, how does my girl get placed in a troop?
Register for Girl Scouts online and enter your zip code.
Available troops in your area will be displayed for you to choose from.
Troops may be established or still forming and may need more youth members or adult volunteers.
If the troop you select has a leader, that leader will contact you shortly to get started.
If you can't find a troop that works for your family, you can complete registration by selecting Join Without a Troop or Apply to Start Your Own.
A council staff member will contact you to help you find the right troop or assist you in starting a new one.
What is the minimum age or grade for joining Girl Scouts?
Any girl in grades K-12 can join Girl Scouts. The earliest they can join is in kindergarten. Incoming kindergarteners may join Girl Scouts as early as April 1 of their pre-K year by registering for Extended Year Membership.
Do I need to register every year? How do we register?
Yes, all members (youth and adult) participating in Girl Scouts must register annually and individually pay the annual membership dues, except those adults who are lifetime members. To renew membership, go to www.gsmists.org and click on MyGS. For a new membership, go to www.gsmists.org and click on Join for girls and Volunteer Now for adults.
I want to know if there is a troop available before I register.
We encourage you not to wait for a troop before registering. During registration, you can view available troops near your zip code in the participation catalog and select the option that best fits your family. If adult volunteers are needed, consider registering as a volunteer to help form the troop. Adult involvement is encouraged to ensure the best experience for all.
I have requested financial assistance for membership. What happens next?
GSMISTS provides financial assistance to girl members whose caregiver expresses need. Financial assistance for adult members will be considered for Troop Leaders and Primary Assistant Leaders based on the National School Lunch Program guidelines. Once registered, Financial Assistance is selected as the payment method. Your request will be reviewed and approved by a council staff member. If you need additional assistance, contact Customer Care at customercare@gsmists.org.
What materials will my Girl Scout need to begin their Girl Scouting experience?
Girl Scout vest or sash, Council identification, Troop number, Insignia Tab, and the Girl Scout membership pin, flag, and WAGGS pin.
How do I renew a membership?
To renew a membership, log in to your MyGS account. You will be able to renew memberships for all members of your household or members of your troop. For renewal resources, visit the How to Renew page on the GSMISTS website.
How do I register or renew my troop members?
To renew memberships, log in to your MyGS account. You will be able to renew memberships for all members of your household or members of your troop. For renewal resources, visit the How to Renew page on the GSMISTS website.
Are there instances when membership can be refunded?
Once a member pays the annual Girl Scout membership fee, the dues are paid directly to Girl Scouts of the USA (GSUSA) and are not kept by GSMISTS. Membership dues cannot be transferred. Refund requests must be made in writing to customercare@gsmists.org.
Who can purchase a Lifetime Membership and what are the benefits?
Lifetime Membership is available to any individual who accepts the principles and beliefs of the Girl Scout Movement, pays the one-time Lifetime Membership fee, and is 18 years of age or older. Lifetime Membership dues support the Lifetime Membership Endowment Fund, which helps to fund Girl Scouts' programming. When you sign up as a lifetime member, $25 of your contribution automatically funds a year of membership for a Girl Scout in an underserved community in your area. Lifetime Membership fees are generally considered tax-deductible.
As a Lifetime Member, you will receive:
A lifetime membership card and pin
Invitations to special GSUSA events
Monthly Girl Scout Network newsletter
10% discount off Girl Scout merchandise purchased online at girlscouts.org
Types of Lifetime Membership:
Lifetime Membership -- available to anyone 18 years of age or older: $400
Young Alumni Lifetime Membership -- available to currently registered Girl Scout Alums ages 18-29 at the time of purchase and to currently registered volunteers with ten or more years of service
Membership Transfers
How is membership transferred from one troop to another within GSMISTS?
If the troop appears in the catalog, you can log in to your MyGS account and select Change Participation next to the member's name. Choose the troop you wish to transfer to. Once the council approves the request, the transfer to the new troop will be complete.
How can I make a request to transfer membership to a different council?
Log in to your MyGS account and update your address under My Profile. Be sure to update the address for each member of your household. Next, select Change Participation next to the name of the person transferring to a new troop in your new council. Search for available troops in your area by entering your ZIP code and selecting a troop from the list. This process will move the members and any non-members in the household to the new council. You will need to complete these steps for each member. If you have any issues, please contact us at customercare@gsmists.org.
Criminal Background Checks
Do Girl Scouts run background checks on their volunteers?
Caregivers and girls trust that Girl Scouts is a safe place, and we do not take that trust lightly. GSMISTS is committed to maintaining policies and procedures that create a safe environment for our members. One of those policies is to conduct a criminal background check for all new volunteers.
How does someone get a criminal background check completed?
Selecting certain volunteer roles during registration (ex., troop helper) will automatically trigger an email from our vendor, Sterling Volunteers, with a link to complete the background check. All adults volunteering with GSMISTS must complete a free criminal background check.
What is covered in a criminal background check?
Advanced Criminal History Record Locator Search
Government Watch List Search
50 State Department of Justice Registered Sex Offender Search
How often are criminal background checks required?
Every three years.
How long does it take for a criminal background check to be approved?
Once an invitation to complete a background check is addressed by a volunteer, our third-party background check vendor generally takes an average of one to five business days to complete the background check report. In certain special circumstances, the process can take longer. Always allow yourself several weeks before a criminal background check is needed to get it completed.
Volunteer Training
What training is required for troop leaders?
450 GSMISTS New Leader Training -- access in gsLearn
450 GSMISTS Activity and Trip Planning -- access in gsLearn
GSUSA Girl Scout Child Abuse and Neglect Prevention Training -- access in gsLearn
Troop Leaders receive a certificate of completion when these three training courses are complete.
Why do I need training to volunteer with Girl Scouts?
Trainings help ensure the safety of girls, prepare volunteers for specific activities, and support consistent program quality across councils.
Do troop leaders have to complete training before meeting with girls?
No. The three required training courses must be completed before a troop receives permission to open a bank account. All new troop leaders should participate in New Leader Onboarding with a GSMISTS New Troop Support Coordinator. The GSMISTS New Troop Support Coordinator ensures that training is completed in a timely manner.
What volunteer trainings are offered online vs. in-person?
Online education allows volunteers to complete their required training on their own time. The online training platform, gsLearn, allows volunteers to access training opportunities from GSMISTS as well as GSUSA. However, there are certain training events that require hands-on learning to be effective. These include CPR/First Aid and Troop Camping Skills Training. We offer opportunities to do these trainings multiple times throughout the year. These opportunities can be found on our Event Calendar or Event Search when available. Other volunteer training, such as the Leader Grade Level Trainings, are offered virtually (through Zoom or Teams) at specified times through our Events Calendar. Additionally, GSMISTS hosts multiple Adult Resource Weekends (OWLS) where volunteers come together, learn new skills, share ideas, network, and complete some training requirements.
What is an Adult Resource Weekend (OWLS)?
Adult Resource Weekends (OWLS) happen during the fall and spring at Camp Anna Behrens. These events bring Girl Scout volunteers together for a weekend of learning, laughter, and shared experiences. Through engaging sessions and informal networking, volunteers build skills while strengthening the Girl Scout community across western and northern Michigan. Whether you're a new or seasoned volunteer, OWLS offers inspiration and support in a welcoming environment. Come ready to learn, connect, and enjoy Camp Anna Behrens.
What is Troop Camping Skills Training?
Troop Camping Skills Training is an in-person, hands-on training that provides volunteers with skills in building a campfire and cooking in the outdoors. It is offered regularly at Adult Resource Weekends (OWLS). Troop Camping Skills Training is required if a troop is building a campfire and/or cooking in the outdoors.
Do I have to take Troop Camping Skills Training if I know how to safely build a campfire and cook outdoors?
Volunteers who have experience safely building campfires and cooking in the outdoors can "challenge" the training. Please contact Customer Care at customercare@gsmists.org if you are interested in learning more about how to do this.
Is 1st Aid/CPR Training required?
1st Aid/CPR Training including AED is required for participation in many activities and for taking trips. Volunteers can take advantage of 1st Aid/CPR training offered by organizations such as:
American Red Cross
National Safety Council
EMP America
American Heart Association
American Safety and Health Institute (ASHI)
Other sponsoring organizations approved by GSMISTS
1st Aid/CPR training that is available entirely online does not satisfy GSMISTS requirements. Such courses do not offer opportunities to practice and receive feedback on skills and technique. If taking a course not offered by one of the organizations listed above, or taking any course that has online components, get approval from GSMISTS prior to enrolling in the course to ensure you are using a GSMISTS-approved vendor. GSMISTS offers Red Cross 1st Aid/CPR trainings numerous times during the year. Visit the Event Calendar for more information.
Does GSMISTS offer archery training?
USA Archery Level 1 instructor training is offered regularly during GSMISTS Adult Resource Weekends (OWLS). This training includes online training and hands-on training.
Does GSMISTS offer small craft safety training?
GSMISTS offers small craft safety training regularly during GSMISTS Adult Resource Weekends (OWLS). This training includes online training and hands-on training.
Does GSMISTS offer training for activity and trip planning?
GSMISTS offers Activity and Trip Planning training through gsLearn. This training is required before a troop leader submits an Activity and Trip Application Form for approval. For troops planning extended travel, GSMISTS offers an online Extended Travel Training quarterly. Visit the Event Calendar for more information.
What training courses from other councils are accepted by GSMISTS?
All new troop leaders must complete the three required courses listed above (450 GSMISTS New Leader Training, 450 GSMISTS Activity and Trip Planning, and GSUSA Girl Scout Child Abuse and Neglect Prevention Training). Each Girl Scout council has their own guidelines concerning training they will accept from other councils. Please contact customercare@gsmists.org for more information.
I am interested in becoming a trainer for GSMISTS. Who do I contact?
GSMISTS is also looking for volunteers who are interested in becoming an Adult Learning Facilitator (ALF). Please contact customercare@gsmists.org and let us know you are interested.
I have ideas for additional trainings! Who do I tell?
We would love to hear your suggestions. GSMISTS is always looking to improve our volunteers' training experience. Please contact customercare@gsmists.org with your ideas and they will be shared with the appropriate staff member.
gsLearn
What is gsLearn?
gsLearn is the official Girl Scouts online, on-demand training forum. Learners can complete training whenever and wherever works best for them. By adopting the gsLearn platform, GSMISTS and other Girl Scout councils now have access to nationally consistent training content and can also host their own training resources on the same site.
Where can I find gsLearn?
gsLearn can be found by logging in to your MYGS account. Once logged in, select My Account and then click gsLearn from the left-hand navigation.
Who has access to gsLearn?
Every registered adult member with a completed membership registration can access gsLearn. If your membership status is set to payment pending, unresponsive, ineligible, or opted out, you will not have access to gsLearn. If you do not renew your membership for the next Girl Scout membership year, you will lose access to gsLearn on October 1. Please be sure to renew your membership prior to October 1 each year to avoid disruption. Senior and Ambassador Girl Scouts working towards their Gold Award can also be given access to gsLearn to complete Gold Award training.
I am a registered adult member and I don't have access to gsLearn. What do I need to do?
All registered adult members whose membership status is active should have access to gsLearn. If you are having trouble, please contact customercare@gsmists.org.
Do I need a separate username or password for gsLearn?
No. gsLearn uses your MYGS login credentials.
Why can't I see gsLearn in MYGS?
Common reasons include:
Volunteer role not fully approved
Incorrect or incomplete role assignment
System update delay
Contact customercare@gsmists.org for assistance.
How long do gsLearn courses take?
Most courses range from 15-45 minutes, though some may be longer.
Can I stop the course and come back later to finish it?
Yes. Your progress is saved automatically.
The course won't load. What should I do?
Try:
Using Chrome, Edge, or Firefox
Refreshing the page
Clearing your browser cache
Turning off pop-up blockers
If you continue to experience trouble, please contact customercare@gsmists.org.
Why are there numbers before some of the courses?
The three-digit number (450) before many gsLearn course names is our Girl Scouts of Michigan Shore to Shore's council code. This helps GSUSA keep track of the owner/creator of each course that has been added to the system. If you take a course with a number other than 450 in front of it, that course was designed by another council and may not be recognized by GSMISTS.
What if I find an error in a gsLearn training?
While we strive for the best, if you notice an error, please contact customercare@gsmists.org. We appreciate your feedback and suggestions.
Is 1st Aid/CPR offered in gsLearn?
No. 1st Aid/CPR is an in-person training. GSMISTS offers Red Cross 1st Aid/CPR trainings numerous times during the year. Visit the Event Calendar for more information.
Troop Support: Activities and Troop Travel
What is an approved, supervised Girl Scout activity or troop trip?
An activity or troop trip is carried out by Girl Scouts who are registered members of the Girl Scout Movement under the overall supervision of volunteers, in keeping with GSMISTS Volunteer Policies & Procedures, Volunteer Essentials, and Safety Activity Checkpoints.
What needs to be completed to be considered an approved, supervised Girl Scout activity or trip?
The troop or group leader must:
Ensure all Girl Scouts participating are registered members. Ensure all adults who are assuming a supervising role during the trip or activity are both a registered adult member of GSUSA and a volunteer of GSMISTS. All adults accompanying troop or group meetings or activities on a regular basis (more than one time); or attending any overnight activity; or who at any time assume care, custody, or control of girl members and/or Girl Scout money must be both a registered adult member of GSUSA and a volunteer of GSMISTS. This includes trip chaperones and drivers.
Provide parents and caregivers with written details (date, time, locations, and brief description) of the trip or activity prior to its occurrence.
Ensure the trip or activity meets all requirements in Safety Activity Checkpoints. A completed Activity and Trip Application Form must be submitted to GSMISTS and approved prior to certain activities and trips occurring. See the GSMISTS Activity and Trip Planning Guide for additional information.
Receive from parents and caregivers a signed Annual Permission and Health History Form or Girl Permission Form.
Are there any trip planning guidelines I need to know about?
Taking trips is one of the many ways troops can Discover, Connect, and Take Action. When planning a trip, keep the following points in mind:
The trip should meet the needs and interests of the girls and be appropriate for their grade level. A Girl Scout Daisy troop might visit a local farm or take a behind-the-scenes tour of a local restaurant. A Girl Scout Cadette troop might plan a weekend trip to a different city.
GSMISTS Volunteer Policies & Procedures, Volunteer Essentials, and Safety Activity Checkpoints all must be reviewed. Be sure you are familiar with policies and procedures before venturing out.
Ensure all Girl Scouts participating are registered members. Ensure all adults who are assuming a supervising role during the trip or activity are both a registered adult member of GSUSA and a volunteer of GSMISTS. Everyone staying overnight at a GSMISTS property must be a registered member of Girl Scouts.
The troop should discuss and agree on ground rules for the activity or trip, including cell phone use. These decisions need to be shared with the families of the Girl Scouts.
Service units follow the same activity and trip requirements as a troop. One Activity/Trip Application Form is submitted by the activity or trip coordinator, including a roster of all participants. Individual troops participating do not need to turn in the Activity/Trip Application Form.
What are Girl Scout Volunteer to Youth Ratios for Events, Travel, and Camping?
There are different adult-to-youth ratio requirements for troop meetings as compared to outings, activities, camping, and travel. Ratio information can be found in Safety Activity Checkpoints. For mixed-grade level troops (Multi-Level Troops), use the adult-to-youth ratio for the lowest grade level in the troop. Some high-adventure activities may require more adult-to-youth supervision, as specified in the individual activity's Safety Activity Checkpoints.
What is an Approved Adult?
Troops must maintain proper volunteer to girl ratios during all Girl Scout activities. Adult volunteers accompanying a troop should be chosen for their patience, flexibility, and good judgment. Any adult participating in a field trip, overnight, or trip -- including drivers and other parents -- must be registered members and approved volunteers. This means:
Has completed adult member registration with GSUSA
Has completed a Criminal Background Check with GSMISTS
An adult volunteer with 1st Aid/CPR certification is required for all activities that involve risk.
What is a high-risk activity?
High-risk activities are those that, if practiced unsafely or in an unsafe environment, could cause serious injury or death to a participant or could require crisis communication if any injury occurs. High adventure or high risk activities require approval from GSMISTS before participation. Please refer to the Activities at a Glance section of Safety Activity Checkpoints to see which activities require GSMISTS approval.
What is a GSMISTS Activity/Trip Application?
The Activity/Trip Application captures all pertinent information needed to document troop activity or travel. This form is submitted by the troop leader at least 4 weeks prior to the date of the activity or trip. The Activity/Trip Application must be completed for any High Adventure/High Risk activity, all overnight trips, or any day trip lasting more than 8 hours including travel time.
What information is needed to complete a GSMISTS Activity/Trip Application?
Correct Girl Scout Volunteer-to-Youth Ratios for chosen activities
Adults have current membership and approved background checks
Girl Scouts have current membership
Date of activity
Type of activity
Transportation information
Address of activity
Who is leading the activity? Will the troop be leading it or will the facility have trained instructors (following Safety Activity Checkpoints)
1st Aid/CPR/AED certification -- required for all activities and trips
Appropriate training/certifications have been completed (i.e. 1st Aid/CPR, Troop Camping Skills, Lifeguarding, Archery, etc.)
Emergency Contact Person (who is not participating in the activity/trip)
What happens once I submit a GSMISTS Activity/Trip Application?
GSMISTS will review your Activity/Trip Application Form and will follow up on missing information and questions. Monitor your email daily for follow-up questions. If all applicable information is not received 14 days prior to the start date, the Activity/Trip Application will not be approved, and any pending GSMISTS property reservations will be cancelled. When the review is complete, an email with one of three outcomes will be sent:
Activity/Trip is approved: No further action is required.
Activity/Trip is tentatively approved: The email will describe additional information needed for the activity/trip to be approved.
Activity/Trip is not approved: The email will describe the reason(s) why the activity/trip is not approved.
After approval is received, planning the activity or trip can proceed.
Can my troop have a campout in a volunteer's backyard?
Overnights can only take place on private property or in homes if a Permission to Meet in the Home Application and Approval Form has been completed and approved by GSMISTS. A GSMISTS Activity/Trip Application must also be submitted and approved. If a campfire is going to be built and/or the troop will be cooking in the outdoors, a volunteer in attendance must have completed Troop Camping Skills Training.
Can a troop use Airbnb or VRBO?
These are permitted; however, because these are privately owned properties, it can be difficult to qualify safety and credibility. Additional steps are required. Confirm the following ahead of time:
The rental is for exclusive use of the home. No other renters will have access to the home during the rental period.
The space has smoke alarms, carbon monoxide detectors, and fire extinguishers.
The home and host have substantial, positive visitor reviews. Do not book places with negative, few, or no reviews. Look for Superhost status on Airbnb.
The liability insurance from the host covers premises for commercial use, with a minimum of one million dollars General Liability insurance.
Check the host's profile or identity verification.
The local host or manager contact info is available for immediate needs. Share this information with an in-town contact (a person not on the trip).
Check state laws to see if Airbnb and VRBO are mandated to meet hotel laws and standards.
Can a troop rent a car?
Yes. It may be necessary for a troop to rent a car for activities and trips. Volunteers may sign car rental agreements after the Activity/Trip Application Form has been approved. A copy of this paperwork must be submitted to GSMISTS prior to the trip. The following types of insurance for the car rental will need to be purchased through the car rental company:
Loss Damage Waiver
Additional/Supplement Liability
Please note these names can vary by car rental company. Talk with GSMISTS if you need clarification. The car rental confirmation and insurance must be submitted to GSMISTS before you leave.
Can a troop rent a 15-passenger van?
No. GSMISTS troops are not allowed to rent or use 15-passenger vans. Troops are permitted to rent 12-passenger vans only if the drivers have proven experience using these vehicles.
Can a troop charter a bus?
Yes. If you would like to rent a charter bus you must submit the Bus Service Agreement. Bus rentals must be approved, and contracts signed by a GSMISTS designee. The charter company will need to meet the following requirements:
Vehicles are current in their registration.
State mandated safety inspections have been completed and passed.
A system of regular maintenance and safety checks on vehicles is in place and obvious defects (such as bald tires) are not present.
Vehicles are provided in safe operating condition, and the vehicle or driver will be replaced if problems develop.
All vehicles are equipped with first aid kits, emergency lights/reflectors, and fire extinguishers.
Vehicles are equipped with two-way communication devices in good working order and phone numbers for appropriate contacts are readily available.
A current certificate of insurance has been received and is on file with Girl Scouts of Michigan Shore to Shore, including worker's compensation and minimum limits of auto liability in compliance with DOT.
Drivers are properly qualified, trained, and licensed and familiar with the vehicle, and have an acceptable driving record and experience driving.
The vehicle has sufficient seating; luggage will not be transported in this vehicle.
Troop Support: Registration
How do I register or renew my troop members?
To Register: Unfortunately, you are not able to register new members; this must be done by the parent or guardian.
To Renew: Log into MyGS, go to My Account, and then My Troops. Make sure everyone is showing; if not, you may need to click Show Inactive Members for the full list to populate. Under Member Details, check the boxes on the left of each person you wish to renew. Alternatively, if all members are renewing, check Select All at the top of the girl and adult rosters. If you are unsure if someone is planning to return, leave the check box blank. If you know that someone is definitely not planning to return, you can check Not Returning next to their name. Scroll to the top of the Member Details section and click on the green Renew button to continue to the payment screen.
What does the status column mean on my troop's roster?
The status column tells you if a membership is current or not.
Current: The membership is active for the year shown.
Time to Renew: The member does not have a membership for that year.
In Progress: The caregiver started the membership process but did not finish it. For adults who have selected a volunteer role, it can also mean that their background check is being processed.
Payment Pending: The member has not completed the payment.
Inactive: The member is no longer active or no longer active in your troop.
What if a member is not returning, or is unsure if they will return to the troop next year?
If a member is not returning or you are unsure if they will return, leave the check box next to their name blank when renewing other troop members. If a member is definitely not continuing as a Girl Scout, select the Not Returning box. Once Not Returning is selected, the member will not be able to renew online unless council resets the option, so it should only be used when the member is not returning at all.
What if a member did not participate in the current year, but would like to participate next year?
If they are not currently registered and did not participate for the current year, they can contact Customer Care for assistance at customercare@gsmists.org.
What happens after I renew the troop?
You will receive an email receipt. The caregiver of each Girl Scout will also receive a renewal notification email, which will ask the caregiver to update contact information if needed.
Can I renew a 12th grade graduating Girl Scout as an adult or purchase a Lifetime Membership for them?
Current GSMISTS Girl Scout Ambassadors who are graduating high school and/or bridging to Adult Girl Scouts can renew as adults or purchase their Young Alumni Lifetime Membership through their, or their caregiver's, MyGS account. Once logged in, both should show as a member option if they are eligible. If the option is not available, or you have difficulty, please contact Customer Care.
How does a new member register for my troop, or how can I register a new member?
If a girl wants to join a specific troop, ask the caregiver to visit gsmists.org. If the troop has openings and the girl is in the correct grade, the troop will appear in the participation catalog; having the troop number can make it easier to find. The system will guide the caregiver through registration. Alternatively, the troop leader can log into MyGS, go to My Troops, select the troop, and use Invite Friends to join your troop to send a direct registration link by email.
One of the adults volunteered to help with my troop! How can I add their volunteer role?
If the adult is already a registered member and listed on your troop roster, you can add some volunteer roles for them. Click on the Edit Details link to the right of the volunteer's name. Click on Add a New Role. You will be taken to a list of volunteer roles within your troop. Select the appropriate volunteer role by clicking Add Role. Click Next. You will then see the updated participation on the troops tab. If the member does not have an eligible background check on file with GSMISTS, the system will automatically authorize Sterling Volunteers to send the volunteer an email invitation to complete a CBC.
What happens if members don't renew by September 30?
Members are encouraged to renew as early as April 1 for the upcoming membership year. If members do not renew by September 30, their spots will open up and will be shown as openings in the participation catalog beginning October 1. Those spots can be filled by other girls or adults. Please consider renewing all members, even those who are undecided. Members who wait to renew between October 1 and April 1 may renew to their current troop if there are openings.
What should I do if someone says they registered for my troop, but they are not listed on my troop roster?
If a member insists that they are registered and are not listed on your troop roster, they may have been registered to a former troop or to another troop in your area. Contact customercare@gsmists.org and we will look up the member to see if they are registered. If they are not registered to the right troop, we will ensure that the member is put into the correct troop by contacting them.
How do I update an address after I, or one of my troop members, moves?
You can update basic contact information and the school attended for your household or troop members through your MYGS account. Just click on the Edit Profile link in your Household or Edit Details link in My Troops to the right of each member's name.
Troop Support: Participation Catalog
What information is listed in the participation catalog for my troop?
Distance from the center of the zip code where the troop meets
Grade levels served
Meeting day, time, and frequency
Brief troop description
Troop interests
How long the troop has been active
Number of registered girls and adults
Number of available openings
If you need to update troop information, please contact council for assistance or use the Troop Update Form.
Does the participation catalog show multi-age troops?
Yes. A troop listing can accommodate multiple age/grade levels. All troops with openings, girl or adult, are shown.
What is the minimum and/or recommended troop size?
The minimum troop size required to participate in the catalog is 12 Girl Scouts for all troops. New troops, six months and under, are set to eight girls. Troops cannot opt out of the participation catalog until they have reached their required minimum number of Girl Scouts. If your troop has space available for additional members, or if you have volunteer roles that still need to be filled, please complete the Troop Update Form to ensure that your available openings are accurately displayed in the participation catalog.
How do I update the participation catalog information for my troop?
A troop leader can update some information that appears in the participation catalog themselves. When you are logged into MyGS, click on My Troops in the left navigation, select the correct troop, and click Edit Meeting Details. Please update all of the information.The information will update as soon as you click Save. Meeting location, meeting day, frequency, start and end times are available for you to edit. To update other information, including program grade, level, desired number of Girl Scouts in the troop, affiliation, and open volunteer roles, you will need to submit a troop update form.
Can my troop opt out of the participation catalog?
Troop leaders can specify if their troop is closed and will not accept additional members after they have reached their minimum number of 12 Girl Scouts, or eight if the new troop is under six months old. Troops that are full will not show on the participation catalog.
Can I find Service Unit volunteer positions in the participation catalog?
Service Unit positions are appointed positions, so they are not available in the participation catalog. You can speak to your community membership manager, or the service unit team, and ask if any opportunities are available for you to fill.
Troop Support: Troop Organization
What are the steps to start a troop?
To get started and connect with the Community Membership Manager from your area, select Create a Troop on the GSMISTS webpage, or contact Customer Care at customercare@gsmists.org. For more information, check out the How to Start a Troop page on the GSMISTS website.
What are the requirements for becoming a troop leader?
The troop leader must:
Be a registered member of Girl Scouts.
Complete a criminal background check.
Connect with a GSMISTS 1st Year Troop Support Coordinator.
Complete GSMISTS New Leader Training, GSMISTS Activity and Trip Planning, and Girl Scout Child Abuse and Neglect Prevention Course.
Have no debt owed to GSMISTS or troops.
Support GSMISTS and GSUSA policies and procedures.
How many adults are needed for the troop?
At least two, unrelated, volunteers are required for a troop. One is the troop leader, and one is the primary assistant troop leader. A troop may have as many assistant troop leaders as desired, but they must all have completed the same requirements.
Can relatives be troop leaders?
Girl Scouts has a strict standard that whenever Girl Scouts meet, whether in person or virtually, there are to be at least two unrelated, registered, and Girl Scout-approved adults who have been background checked, and one of whom is female, supervising Girl Scout members. The two adult volunteers must not be related to each other (for example, not a sibling, spouse, domestic partner, parent, child, or anyone who would be considered a family member) and who do not live in the same residence.
Can men be troop leaders?
Men may serve as troop leaders and/or volunteers, but an unrelated female volunteer must be present at all times.
Can I have a multi-level troop or do I need individual troop numbers for each grade level?
Troops can have multiple grade levels, but Girl Scouts must participate in activities that are appropriate for their level of Girl Scouting. For multi-level troops, use the adult-to-youth ratio for the lowest grade level in the troop.
I am resigning from my leader position and do not have a new leader recruited. What should I do?
Complete the Disbanding/Merging Troop Notification Form.
If a troop disbands, girls are encouraged to use existing funds for activities before the troop disbands. If there are remaining funds, girls can decide to donate to another GSMISTS troop, GSMISTS service unit, or to the Girl Scouts of Michigan Shore to Shore Financial Assistance fund. GSMISTS Community Membership Manager will assist with allocating funds for girls transferring to new troops. The bank account should be closed and all remaining funds, if any, must be turned into a GSMISTS Service Center. Money may never be given in the form of cash to individual girls or adults. Disbanded troops are required to submit a Disbanding/Merging Troop Notification Form and a final finance report through the VTK Finance tab, including required bank statements.
Troop Support: Meetings
When can a new troop start holding meetings in the fall?
Troops can begin meeting as soon as the adult volunteers and the girls are registered for the new Girl Scout year.
How long are troop meetings?
The length of a troop meeting depends on several factors including the age of the Girl Scouts, availability of volunteers, and meeting space. The average troop meeting is 1.5 hours.
What activities do troop meetings typically include?
A typical troop meeting includes start-up, business, activities, clean-up, and closing and lasts approximately 1.5 hours.
Where can we hold our troop meetings?
A meeting place needs to provide a safe, clean, and secure environment that allows for the participation of all girls and adults. A meeting place should be free or low-cost, large enough to accommodate the whole group, available for your meeting dates/times, have toilets, be allergen-free, and accessible to members with disabilities. You might consider using meeting rooms at schools, libraries, houses of worship, community buildings, childcare facilities, and local businesses. For teens, you can also rotate meetings at coffee shops, bookstores, and other places girls enjoy spending time.
Girl Scouts of Michigan Shore to Shore will allow using your own home as a meeting location for regularly scheduled troop meetings. This should be a last resort if the troop cannot find another public place to meet.
Due to the high amount of liability on the volunteer holding the meeting, there are strict guidelines that MUST BE met. The volunteer must review Guidelines for Girl Scout Meetings/Activities in the Home and submit the Permission to Meet in the Home Application and Approval Form.
How many volunteers must be present at every meeting or event?
An acceptable adult-to-girl ratio must be present at all troop activities. The ratio varies by Girl Scout level and by meeting/event. At least two adult volunteers must be present at all times when working with Girl Scout members, and at least one of those volunteers must be female and not related to the other adult volunteer.
Girl Scouts has a strict standard that whenever Girl Scouts meet, whether in person or virtually, there are to be at least two unrelated, registered, and Girl Scout-approved adults who have been background checked, and one of whom is female, supervising Girl Scout members. This requirement applies to every Girl Scout gathering including troop meetings (in-person and virtual), day trips, camp, sleep-away travel, special events, activities, and projects. Non-member children who are present should be considered in the ratios.
I have a Girl Scout who is behaving inappropriately or bullying during troop meetings. How should I handle this?
Please refer to Volunteer Essentials: Creating a Safe Space for Girls. You may specifically refer to the sections on Recognizing and Supporting Each Individual, Building Trust, Inspiring Open Communication, and Managing Conflict. If you feel you need more support, please reach out to your Community Membership Manager.
Troop Support: Volunteer Toolkit (VTK)
What is the Volunteer Toolkit (VTK)?
The Volunteer Toolkit (VTK) is an online tool designed for all program levels to support troop leaders in planning and delivering a troop meeting. It can help you lead in less time and make it easier to delegate to other volunteers. Depending on activities chosen, it supplies plans, materials needed, and even helps you schedule meetings and communicate with families to keep them involved and informed. It also makes it easy to check the calendar and schedule your troop events.
Login Steps for the Volunteer Toolkit.
Are multi-level troops supported by VTK?
Yes. Volunteer Toolkit is multi-level troop friendly. Troops that are listed as multi-level can access Volunteer Toolkit and all the badges/year plans available.
I can't log in to VTK. What do I do?
After confirming you are using the email address you provided GSMISTS when registering, clear your computer's cache. You may need to try a different browser. If you start in Chrome, try Microsoft Edge. If you still are not successful, please submit a case to customercare@gsmists.org. Include the following information:
First and Last Name
Troop Number
Your VTK Username (this will be the email address you provided to GSMISTS when you registered for Girl Scouts)
Your VTK Password
Screenshots of what you are seeing when trying to log in
This information will be sent to GSUSA so they can troubleshoot the issue.
Why can't I see my troop in VTK?
This usually means your volunteer role is not approved or linked correctly in the registration system. Contact customercare@gsmists.org for help.
Who can use or edit the VTK?
Typically, troop leaders and assistant troop leaders have full editing access, share the same view, and can collaborate in real time.
Can parents/caregivers use the VTK?
Parents and caregivers have view-only access to see meeting dates, locations, and plans.
How do I choose a year plan in the VTK?
You can pick from preselected year plans (such as badges or themes) or build your own. You can switch plans at any time during the year.
Do VTK meeting plans have to be followed exactly as written?
No. VTK provides suggested meeting plans, but you can customize, replace, or delete activities to fit your troop's interests, schedule, and needs.
How do I mark badges or awards as completed?
In the meeting plan or individual girl view, you can check off completed requirements or mark badges as earned.
Does marking a badge as complete automatically order badges?
No. Badge tracking in VTK does not place orders. Badge purchases are handled separately through the GSMISTS shop.
Can I track troop meeting attendance in VTK?
Yes. You can mark attendance for each troop meeting directly in VTK under the meeting details.
Troop Support: Girl Scout Programming and Leadership Experience
What will a member do as a Girl Scout?
After joining Girl Scouts, a member gets instant access to GSMISTS Benefits and can participate in any of the GSMISTS activities and events that are age-appropriate. Girl Scouts have opportunities to meet new friends, try new things, work toward badges, learn to make a difference in their community, hone business skills, explore nature, solve issues they care about, and so much more. For more information on badges, visit the Badges and Awards section of our website. For GSMISTS activities and events, please visit the Event Calendar.
What does girl-led mean?
Girl-led means that Girl Scouts of every grade level take an active role in determining what, where, when, why, and how they will structure activities, although leaders and adult members may provide guidance appropriate to their age. Girl-led processes encourage Girl Scouts to bring their ideas and imaginations into the experiences, make choices, and lead the way as much as they can.
What is the difference between "service" and "take action"?
When Girl Scouts do service, they help to fulfill an immediate need. This service is a necessary response to a basic need, such as food, clothing, shelter, and care. Examples of community service projects are collecting food for a local pantry or collecting clothing for a local homeless shelter.
When Girl Scouts take action, they team up with others in an effort to solve a problem and create a long-lasting change. They seek to understand the cause of the problem and decide upon the scale and scope of their project, based on a realistic assessment of their resources. They also enlist others from the community to get involved. Take action projects always include a plan for sustainability. In other words, service makes the world better for some people right now. Taking action makes the world better for more people for a much longer time.
Can my Girl Scout work on badges and awards without their troop?
Yes. A Girl Scout may independently work on badges and awards without their troop or while being an Independently Registered Girl/Juliette. If your Girl Scout is in a traditional troop and works on badges and awards without their troop, work with the troop leader to document completion of these achievements.
What are SWAPS?
SWAPS are "Special Whatchamacallits Affectionately Pinned Somewhere." They are small, handcrafted keepsakes designed to exchange with other Girl Scout members. SWAPS are the perfect way for Girl Scouts to meet each other and promote friendship, which is why they are great for community events, camp, etc. Each one is a memory of a special event or Girl Scout sister!
What are Bridging Ceremonies?
Bridging Ceremonies are events during which Girl Scouts move from one program level to the next (for example: Daisies to Brownies, Juniors to Cadettes, etc.). They are usually held in the spring as the girls move up to the next level.
What are Destinations?
Girl Scout Destinations are the ultimate adventure for individual Cadette, Senior, and Ambassador Girl Scouts. Push past your comfort zone by applying for a trip on your own, and make friends from all over the country as you travel with new Girl Scout friends. Destinations are national or international travel activities and events for Girl Scouts. For more information, visit the Destinations page on the GSUSA website.
Troop Support: Safety and Insurance
What is an Emergency Action Plan (EAP)?
Keeping to the Girl Scout motto, "Be Prepared," proper preparation is the key to success. For the adult volunteer, it is important to think about and document an EAP for troop meetings and activities to ensure you are prepared in the event of an accident or injury. When creating an EAP, think through scenarios of what can go wrong, such as physical injury, severe weather, fire, intruders, missing persons, sudden illness, or water emergencies. Consult the Introduction: Standard Safety Guidelines section of Safety Activity Checkpoints for more information.
What do I do if we have an accident or incident during a Girl Scout troop meeting, activity, or trip?
Girl Scout volunteers must follow the GSMISTS Emergency Procedures. These procedures ensure safety is the number one concern in any emergency.
GSMISTS Emergency Procedures:
Provide all possible care for the injured person.
Call for help: 9-1-1 (Police, Fire, EMS).
Move non-injured people away from the scene.
In the event of a motor vehicle accident, serious accident, or fatality always notify the police. Unless the victim is in immediate danger, do not allow the disturbance of the victim or surroundings until first responders arrive.
Call emergency contact(s) of injured.
Speak only to police or other first responders.
Report emergency to GSMISTS: Business Hours Emergency Phone: 844-476-4787. After Hours Emergency Phone: 616-204-1456. GSMISTS will provide you additional support on how to handle the emergency.
Complete a GSMISTS Accident/Incident Report Form and email the completed form to customercare@gsmists.org.
Volunteers should not make statements of any kind to the media. Refer requests to GSMISTS's Director of Marketing & Communications or Chief Executive Officer. Volunteers must also refrain from posting and/or sharing pictures or comments on social media related to the emergency.
Do not discuss the incident with media/witnesses, release names, place blame, or accept liability.
If an automobile accident, share insurance information with the other party, do not sign any accident report, except for the police report.
Keep a record of the order of events, treatments, calls, etc.
My troop meeting location is asking for a GSMISTS Certificate of Liability Insurance (COI). How do I request one?
Complete the COI Request Form.
You will need the name and address (street address, city, state, zip) of the location.
Do I need to purchase additional insurance for activities and trips?
No. Girl Scouts provides Activity Accident Insurance underwritten by Mutual of Omaha to support Girl Scouts participating in Girl Scout approved and supervised activities and events. Activity Accident insurance is automatic upon membership registration and applies to all adult and youth members who may become injured during a Girl Scout approved and supervised activity. This coverage works like supplemental medical/health coverage and is intended to help with out-of-pocket medical expenses that may not be covered by personal insurance.
Activity Accident insurance extends to non-members who are invited to participate in a Girl Scout approved and supervised activity, whether an adult volunteer for the day or a friend of a Girl Scout who is joining along to try out scouting. Activity Accident coverage applies to day events, overnight trips (including camp), and international travel.
Does my troop need a first aid kit?
Yes. Make sure a general first aid kit is available at your group meeting place and accompanies Girl Scout members on any activity (including transportation to and from the activity). You can purchase a Girl Scout first aid kit, buy a commercial kit, or you and the Girl Scouts can assemble a kit yourselves. In addition to standard contents, all kits should contain GSMISTS and emergency telephone numbers. Girl Scout activity insurance forms, parent consent forms, and health histories may also be included.
What support does Girl Scouts provide regarding Child Abuse?
GSMISTS maintains and supports environments that are free of child abuse and neglect as defined by the Child Abuse Prevention and Treatment Act. Child abuse and neglect are unlawful acts and it is against GSMISTS policy for any volunteers or employed staff, male or female, to physically, sexually, or mentally abuse or neglect any child. Physical, verbal, emotional, or sexual abuse of youth is forbidden. If you witness or experience any behavior of this nature, including between youth, notify appropriate GSMISTS staff immediately.
GSMISTS has adopted the GSUSA Girl Scouts Child Abuse and Neglect Prevention Course training. It is included in the mandatory GSMISTS New Leader Training. Existing volunteers can access it on-demand on their gsLearn dashboard. This training should be revisited every two years.
According to the Michigan Department of Health and Human Services (MDHHS), GSMISTS volunteers are not mandated reporters. If any GSMISTS volunteer reasonably suspects or reasonably believes a girl member is being abused, they should report these suspicions to MDHHS, by calling 855-444-3911. Reports to MDHHS can be anonymous. The reporting GSMISTS volunteer should also complete and file a GSMISTS Accident/Incident Report Form.
Troop Support: Bank Accounts
Girl Scouts of Michigan Shore to Shore (GSMISTS) is legally responsible for all Girl Scout banking within its jurisdiction.
GSMISTS reserves the right to define banking and money management requirements for troops, communities, area, and other Girl Scout groups.
GSMISTS has the authority to change bank account signers, request bank statements, or close accounts whenever it deems necessary.
What is involved in a bank account request?
Who can open an account? Two registered, background-checked, and unrelated adult volunteers.
What is the process? Your First Year Troop Support Coordinator will support you through this process.
- Complete the New Leader: Troop Finance Training.
- Receive the “You Are Ready to Request Your Bank Letter Packet” email.
- Submit a bank account request form (link in the email).
- Council will send you the “Bank Letter Packet” email.
- This will contain directions and attachments you will need to open the account.
- Go to the bank and open the account.
- Complete the ACH Bank Authorization form and return the completed form to your First Year Troop Support Coordinator.
What documents are needed?
+ Bank letter from GSMISTS.
+ GSMISTS 501c3 non-profit status letter. (EIN/Tax ID form)
+ GSMISTS Corporate Resolution.
+ Government-issued IDs for signers.
What bank should I use?
GSMISTS encourages the use of Hunting Bank. Opening a Girl Scout bank account at one of the listed banks offer benefits such as easy account setup and improved customer service
Are there different forms for Troop bank accounts and Service Unit bank accounts?
No, the Bank Letter Request form is used for all bank accounts.
How many debit cards are issued for a Troop and/or Service Unit bank account?
Two debit cards are issued for each account, one to each signer.
Will there be service charges toward my troop and/or Service Unit bank account?
Most banks charge a monthly fee for paper statements to be mailed. To avoid this fee, online banking should be used.
If you have a question about a service fee charged to your bank account, please contact the GSMISTS Accounting Coordinator at 616-888-3842.
Please Note: It cannot be guaranteed that the bank will NOT charge any monthly fees. The leader(s) or the person handling the account should try to establish a relationship with a bank that will meet the troop/group’s needs, including a free checking account if possible. Check with local volunteers for bank recommendations.
What are the requirements for signers on a troop bank account?
Two registered, background-checked, and unrelated adult volunteers are required to be on the account.
Signers must complete the GSMISTS required finance training.
What are the requirements for signers on a Service Unit bank account?
Two registered, background-checked, and unrelated adult volunteers are required to be on the account.
Signers must complete the GSMISTS required finance training.
I am changing signers on my troop’s/Service Unit’s bank account. Where can I list the signer(s) I want removed?
The Bank Letter Request form needs to be completed and submitted. This form will ask for the names to be removed from the account.
My troop is disbanding and I need to close our bank account. What should I do first?
If a troop disbands, girls are encouraged to use existing monies for activities before the troop disbands. If there are remaining funds, girls can decide to donate to another GSMISTS troop or to the Girl Scouts of Michigan Shore to Shore Financial Assistance fund.
Contact your Community Membership Manager and/or First Year Troop Support Coordinator.
They will provide you with a link to the appropriate bank letter request form.
Submit the form.
Once received mail the Council provided letter to your bank.
Closing the bank account may require an in-person visit to the bank.
Complete the GSMISTS Disbanding/merging troop notification form.
I am closing a bank account for a troop that retired before the current membership year, and the signer(s) do not have active membership(s) or background check(s). What do I do?
Contact your Community Membership Manager.
I have a girl transferring to a different troop. Does the money they have raised go with them?
Equal portions of the troop funds follow the girl(s) to their new troop(s). The leader would take the balance of the troop bank account on the date the girl is transferring, dividing that amount by the total number of girls in the troop. That is the amount that would be sent to the new troop along with the girl. For example, if there are 10 girls involved, each girl gets 1/10 of the troop funds.
What if a Troop Merges or Split?
If a troop merges with another troop the funds and supplies will be combined for use by all the girls in the newly formed troop.
If a troop splits, equal portions of the troop funds and supplies will follow girls to their new troop.
The amount of money is not calculated dollar for dollar. The IRS prohibits funds from following an individual girl dollar for dollar.
This will be done with guidance and direction from your GSMISTS Community Membership Manager.
What are troop dues?
Troop dues are monies collected to help cover the costs of expenses. Expenses might include snacks, badges, activities, troop supplies etc. Troop dues cannot be required and cannot affect a girl’s participation in the troop.
Can I use VENMO, Paypal or other Third Party Payment Processing Software Applications?
GSMISTS does not allow troops or service units to set up and use PayPal, Venmo, Cash App, or other payment processing software that uses an individual’s personal information including social security number to register the software. This is per our national organization’s (GSUSA) legal advice. These accounts cannot be legally connected to council and carry a greater financial risk and potential income tax liabilities for the individual that opens the account. Huntington Bank offers troop bank accounts the option to send and receive money through Zelle. This bank-to-bank transfer can be initiated by or received into the troop bank account allowing for appropriate audit trails and avoiding the connection to a volunteer’s SSN.
Can I use GSMISTS Tax Exempt Status?
A business or individual may not receive a tax deduction for money given directly to troops or an individual Girl Scout, as they are not considered a charitable nonprofit. The Girl Scouts of Michigan Shore to Shore Tax ID number may not be used by these businesses or individuals.
Troop Support: Finance
Can my troop participate in additional money earning programs?
Yes, troops may participate in additional money-earning programs as long as they have already taken part in both the Girl Scout Cookie Program and the Treats & Reads Program, receive approval from the Fund Development Department if the activities are outside of what's listed in the Money Earning Guide, keep activities within the GSMISTS jurisdiction, and ensure all fundraising activities are age-appropriate. These activities must be done outside the windows of Cookie Season and Fall Treats & Reads Program.
Here are some great examples of age-appropriate and pre-approved money earning programs:
Talent Show
Spaghetti Dinner
Pancake Breakfast
Yard/Garage Sale
Craft Sale
Gift Wrapping
Pet Care
Babysitting
Concession Stand Staff
Cooking Classes or Demonstrations
Pop Can Drive
We do ask that troops do not participate in games of chance, raffles, drawings, bingo, silent auctions, or product endorsements.
May I accept donations (sponsorships) to my troop?
Yes, troop leaders and adult volunteers can seek sponsorship or in-kind donations for their Girl Scout troop from individuals, organizations, or businesses. However, because Girl Scouts of Michigan Shore to Shore (GSMISTS) is the official tax-exempt organization, all donations and sponsorships must be accepted and processed through GSMISTS, regardless of the amount or intended use.
Before reaching out to the organization or individuals, please submit a Money Earning & Fundraising Pre-Approval Form. This ensures that potential sponsors have not already been contacted by GSMISTS, are in good standing, and are located within your troop'sjurisdiction.
Important reminders:
Businesses and organizations may donate up to $500 per year to GSMISTS in support of a specific troop or service unit.
You may secure donations from up to four (4) businesses or organizations per year.
All fundraising contributions must include a completed Donation Agreement -- Money form.
All checks must be made payable to GSMISTS, not to individual troops or service units.
All sponsors may make a donation by mailing a check to: GSMISTS, 3782 29th Street SE, Grand Rapids, MI 49512. Please be sure the troop number is included on the memo line of the check so the funds can be properly credited.
One of the adults in my troop works for an employer that offers matching gifts and volunteer service hours. How do they ensure that the funds are donated to our troop?
To make sure the funds are properly directed to your troop, please complete a Money Donation Agreement form. This form notifies the Fund Development team that your troop is expecting a donation, the amount, and where the funds should be mailed. Please note that employer matching gifts can take time to be released, and they often do not indicate which troop the donation is intended for. Completing the Money Donation Agreement ensures we can accurately track and credit the funds to your troop.
I have members transferring to other troops. Does the money they have raised go with them?
Equal portions of the troop funds follow the girl(s) to their new troop(s). The leader would take the balance of the troop bank account on the date the girl is transferring, dividing that amount by the total number of girls in the troop. That is the amount that would be sent to the new troop along with the girl. For example, if there are 10 girls involved, each girl gets 1/10 of the troop funds.
My troop is disbanding. What should we do with our funds?
If a troop disbands, girls are encouraged to use existing monies for activities before the troop disbands. If there are remaining funds, girls can decide to donate to another GSMISTS troop or to the Girl Scouts of Michigan Shore to Shore Financial Assistance fund.
Contact your Community Membership Manager and/or First Year Troop Support Coordinator.
They will provide you with a link to the appropriate bank letter request form.
Submit the form.
Once received mail the Council provided letter to your bank.
Closing the bank account may require an in-person visit to the bank.
Complete the GSMISTS Disbanding/merging troop notification form.
Product Program (Fall and Cookie Programs)
How do Individually Registered Girls (IRG) participate in Fall/Cookie Product Programs?
Individually Registered Girl members can participate in Product Programs locally through their respective Service Units. Our Individual Girl Support staff will reach out to alert the parents who this local person is, and all contact information is provided for a successful season of support.
What is the Fall Product Program?
The GSMISTS Fall Treats and Reads program is conducted in late September through October and offers a wide variety of Nuts, Candy, Magazine Subscriptions, Tervis Tumblers, Candles and personalized stationery items for sale. Many items are sold exclusively online with Nuts and Candy being available for both online and in-person sales.
Besides earning money, what are the benefits of participating in the Cookie Program?
GSMISTS Product Programs teach the girls five key skills: Goal Setting, Decision Making, Money Management, People Skills, and Business Ethics -- lessons that are used for a lifetime.
Does my Girl Scout have to sell cookies?
While encouraged, participation in GSMISTS Product Programs is voluntary and not required.
How/where do I go about getting a cookie booth?
GSMISTS secures over 3,000 booth time slots for troops. They may be gained by logging into the Smart Cookie system and selecting Council Secured sites. Troops may also book their own local locations. We do not allow Girl Scout Cookie Booths at breweries, wineries, dispensaries, or bars.
Girl Scout Higher Awards
What are the Bronze, Silver, and Gold Awards?
The Bronze, Silver, and Gold Awards are the Highest Awards that Girl Scouts can earn. Each teaches Girl Scouts leadership, independence, and paves the way for future educational and career opportunities. More information can be found on our Highest Awards page.
What are the prerequisites for the Highest Awards?
There are a few options for kicking off a Highest Award:
Already earned the Bronze Award or Silver Award? They count! Each award now leads to the next Highest Award.
Complete one of the new Leadership Awards.
Complete a Journey. Any completed Journey will count, even after Journeys are retired on October 1, 2026.
Can troops work on their Highest Award projects together?
At the Bronze level, Girl Scout Juniors must work together in a team setting. When working toward their Silver Award, Girl Scout Cadettes have the option to work individually or in small groups of up to four girls. The Gold Award, the highest award in Girl Scouting, is earned by individual Girl Scout Seniors and Ambassadors.
Can Juliettes earn Highest Awards?
Yes. Any registered Girl Scout can earn the Highest Awards if they meet the grade-level requirements.
What are the suggested hours for earning each of the awards?
The time it takes to earn the awards depends on the nature of the project, size of the team, and degree of community support. The quality of projects should be emphasized over the number of hours spent on them. Suggested minimum hours:
Bronze Award: 20 hours
Silver Award: 50 hours
Gold Award: 80 hours
What are the deadlines for the Highest Awards?
Bronze Award: September 30th of a Girl Scout's 6th grade year, before bridging to a Cadette.
Silver Award: September 30th of a Girl Scout's 9th grade year, before bridging to a Senior.
Gold Award: For graduating seniors, May 1st of your graduating year is the last day approval can be received for your Gold Award Project Proposal. Gold Award Final Reports must be submitted by September 10th and approved by September 30th.
To be recognized at the annual GSMISTS Girl Scout Recognition Ceremony held in June, Highest Awards must be earned by April. Those who complete projects May-September will be invited to the following year's recognition ceremony.
When is the GSMISTS Girl Scout Recognition Ceremony?
GSMISTS honors the following Girl Scouts at the annual Girl Scout Recognition Ceremony held in June:
Gold Award Girl Scouts -- received pins and certificate(s)
Silver Award Girl Scouts -- receives certificate
Bronze Award Girl Scouts -- receives certificate
Graduating Seniors -- receives certificate
13 Year Girl Scouts -- receives certificate
10 Year Girl Scout -- receives certificate
Members of Mackinac Island Scout Service Program - Girl Scout Honor Troop 147 -- receives certificate
Girl Scouts who participated in the Destinations program -- receives certificate
Top entrepreneurs for the Fall Treats and Reads Program and the Cookie Program -- receives certificate
GSMISTS Property Reservations
Who can use GSMISTS properties?
GSMISTS properties are intended for use by Girl Scouts (both in-council and out-of-council). Sherwood Lodge at Camp Anna Behrens is available for weddings and events.
Where can I find more information about and/or make a reservation for GSMISTS properties?
Explore and reserve a GSMISTS property HERE.
Is there a fee for use of GSMISTS properties?
There are fees for both day use and overnight use on all GSMISTS properties. Out-of-council reservations have an additional fee, varying by property and date of reservation.
I made a reservation for a GSMISTS property but need to cancel it.
Contact customercare@gsmists.org to let us know you need to cancel your reservation. Include the name of the property, dates of the reservation, and name on the reservation.
Cancellations 30+ days prior to reservation: 100% refunded.
Cancellations less than 30 days prior to reservation: 50% refunded.
You can also ask to move your reservation to another open date.
Besides making a reservation, is there anything else I need to do for my troop to spend the night at a GSMISTS property?
The Activity/Trip Application must be completed for any overnight trips, High Adventure/High Risk activities, or any day trip lasting more than 8 hours including travel time. This form is submitted by the troop leader at least 4 weeks prior to the date of the activity/trip.
Can I have my wedding reception at Sherwood Lodge at Camp Anna Behrens?
Yes. Information, including pricing, can be accessed on our Wedding/Corporate Events page on the GSMISTS website.
Can nonprofit organizations or corporations rent Sherwood Lodge at Camp Anna Behrens?
Yes. Information, including pricing, can be accessed HERE and can also be found on our Wedding/Corporate Events page on the GSMISTS website.
Volunteer Recognitions
What is Girl Scout volunteer recognition?
Volunteer recognition is the official way Girl Scouts celebrate adults who go above and beyond in support of girls, volunteers, and the Girl Scout mission.
Who is eligible for volunteer recognition?
Registered Girl Scout adult volunteers who are in good standing and actively serving in an approved role are eligible for recognition. Nominees are nominated for the service completed in the previous membership year.
Can volunteers recognize other volunteers?
Yes. Most recognitions rely on peer nominations, meaning volunteers, parents, staff, or community members can submit nominations.
What GSUSA volunteer recognitions are available?
Girl Scouts of the USA (GSUSA) Recognitions include Volunteer of Excellence, Appreciation Pin, Honor Pin, Thanks Badge I and II, and the President Award. The Volunteer Recognition Handbook provides more details on requirements and the nomination process.
How do I nominate someone for a volunteer recognition?
Details on the nomination process can be found in the Volunteer Recognition Handbook. Nominations are due to GSMISTS by February 1st online. The nomination links open annually in May.
Are all volunteers who are nominated for volunteer recognition guaranteed an award?
No. Nomination packets and letters of endorsement must detail how the nominee meets the criteria of the award. If they do not, the nominee will not be honored. The correct number of letters of endorsement are also required. Nominees are also reviewed for current GSUSA membership, alignment of Girl Scout values detailed in the Promise and Law, and up-to-date training.
When are volunteer recognition honorees announced?
GSMISTS recognizes volunteer recognition honorees annually in April. Volunteers are recognized during the GSMISTS Volunteer Recognition Ceremony, held in conjunction with the GSMISTS Annual Meeting each year in April.
New Leader Onboarding
Do I need Girl Scout experience to be a troop leader?
No. Most Girl Scout troop leaders are new when they start. GSMISTS provides training, resources, and local support to help you feel confident. You are also paired with a First Year Troop Support Coordinator who will support you through the first year through a series of scheduled phone calls, training designed for new leaders, materials, etc.
How much time does being a troop leader take?
Time commitment varies by troop, but most troop leaders spend a few hours a month planning and attending meetings, plus occasional events or activities.
Do I have to commit for the whole year?
Troop leaders are typically asked to commit for the membership year, but we understand that life happens and offer flexibility and support.
Am I doing this alone?
No. Troop leaders are supported by primary assistant troop leaders, assistant troop leaders, troop helpers, service unit volunteers, and GSMISTS staff. Girl Scouting is built on teamwork.
What if I feel overwhelmed?
That's normal. Working with your First Year Troop Support Coordinator and engaging in the New Leader Onboarding process will help ease this. Reminders for New Leaders:
You don't have to be perfect.
You don't have to do everything.
Girl-led means learning together.
Support is always available.
What are New Leader Learning Labs?
New Leader Learning Labs are structured training sessions designed to help new Girl Scout leaders build confidence and knowledge. Each lab follows a specific agenda and covers key topics such as troop management, meeting planning, and Girl Scout program basics. What to expect:
Focused learning with a clear agenda (November, January, February, and March focus solely on cookie training).
Practical tips and tools for troop leadership.
Meets virtually on Zoom; you will receive a link one week prior to the Learning Lab.
Recordings and notes emailed afterward for easy reference.
Check out the Event Calendar to register for New Leader Learning Labs.
What are New Leader Round Tables?
New Leader Round Tables are casual, conversational gatherings where new leaders can connect, share experiences, and ask questions in a relaxed setting. While there may be a suggested topic, the discussion is guided by the interests and needs of the participants. What to expect:
Informal, supportive environment.
Open Q&A and peer-to-peer sharing.
Real talk about everyday troop life.
Meets virtually on Zoom; you will receive a link one week prior to the Round Table.
Check out the Event Calendar to register for New Leader Round Tables.
Will I be given any supplies or materials when my troop starts?
Yes! Daisy and Brownie troops are eligible to receive the Girl Scout Experience Box (minimum of 4 girls required per level). Girl Scout Experience Boxes are ready-to-use kits that provide most everything a troop needs to explore a specific Girl Scout experience or program theme. Each box includes hands-on materials, activities, and facilitator guidance so volunteers can confidently lead engaging sessions with minimal preparation.
Do I have to be an expert in every activity?
No. Learning alongside the girls is encouraged.
Do girls have to earn badges at every meeting?
No. Badge work is flexible and can happen over one or several meetings.
Are uniforms required?
Uniforms are recommended but not required. Troops choose what works best for families.
How do I communicate with parents?
Most troops use email or messaging apps (like BAND) to communicate regularly with families.
Does my troop get money?
Troops earn funds through the Fall Treats and Reads Program, Cookie Program, or other approved money-earning activities. Troop funds belong to the troop, not individuals.
Where do I keep the troop's money?
Each troop is required to open a troop bank account. Your First Year Troop Support Coordinator will guide you through the process of opening the bank account. Do not go to the bank until you have talked with your First Year Troop Support Coordinator. GSMISTS has a process designed for a smooth opening of the account. The following trainings must be completed and specific paperwork provided to you before opening the bank account:
450 GSMISTS New Leader Training -- access in gsLearn
450 GSMISTS Activity and Trip Planning -- access in gsLearn
GSUSA Girl Scout Child Abuse and Neglect Prevention Training -- access in gsLearn
Can I use any bank I want?
GSMISTS has an established relationship with Huntington Bank and encourages the use of this bank. The established relationship allows GSMISTS to support and troubleshoot issues that arise. GSMISTS understands that Huntington Bank locations are not convenient for everyone. If this is the case, you would pick a bank that is convenient for you.
Media and Social Media Representation
To protect and uphold the integrity, mission, and brand of Girl Scouts and to ensure consistent and appropriate public representation, all GSMISTS employees, volunteers, girl members representing GSMISTS in an official capacity, and any individual authorized to speak publicly or post content on behalf of GSMISTS must uphold the following:
Brand Usage Guidelines
Always use the full name "Girl Scouts" or "Girl Scouts of Michigan Shore to Shore (GSMISTS)" when referring to the organization.
Do NOT use the term "Scouts" in place of "Girl Scouts." This applies to written, spoken, and digital communication.
Ensure all representations align with the Girl Scout Promise, Law, and brand.
Media Inquiries
All media inquiries (TV, radio, print, digital) must be directed to the GSMISTS Director of Marketing & Communications.
No member or staff should speak to the media on behalf of GSMISTS without prior approval from the GSMISTS Director of Marketing & Communications.
Approved representatives must be briefed and equipped with accurate and up-to-date messaging.
Social Media Conduct
When posting on behalf of GSMISTS or identifying as a GSMISTS representative:
Use appropriate tone and language that reflects the Girl Scout Promise, Law, and values.
DO NOT use "Scouts" as a standalone reference to the organization.
Clearly distinguish respectful personal opinions from official Girl Scout messaging when using personal accounts.
Do not disclose confidential information, speak on internal matters, or engage in controversial or political discussions in the name of GSMISTS.
Failure to comply with any of the above may result in revocation of volunteer status. For questions or requests to speak publicly on behalf of GSMISTS, contact: GSMISTS Director of Marketing and Communications at communications@gsmists.org.
Other Youth-Serving Organizations
To ensure the integrity of our brand and safety of our members, all volunteers are charged with ensuring that girl members participate in activities that are safe, girl-led, and conducted under the supervision of registered and trained adult Girl Scout volunteers. Girl Scouts will continue doing what is best for girls -- that means strong girl-led, all-girl, and girl-focused program. All Girl Scout members should:
Use the full name of Girl Scouts whenever possible. Do not refer to Girl Scouts as "Scouts" or "Scouting."
Wear uniforms proudly and publicly whenever you are representing Girl Scouts. Do not mix uniform pieces with those of other youth-serving organizations.
GSUSA FAQ
Get quick answers to some of the questions most often asked about Girl Scouts of the USA. The questions under the headings are a representative sample of the questions we receive.
ACCESS HERENeed more help? Contact Customer Care at 616-784-3341 or email customercare@gsmists.org.
